Frequently asked questions


What does the Mont Trod purifying clay mask do?

The Mont Trod purifying clay mask can be used to cleanse, purify, detoxify and rejuvenate skin*. A medley of the purest skin-brightening clays and oils to cleanse, refine and rejuvenate the skin from within.

How often should I use this product?

If you have oily skin to combination skin use 2 to 3 times a week for best results. For dry or sensitive skin, use up to 2 times per week. 

How do I use the mask?

Use 2-3 times a week if you have oily or combination skin, or 1-2 times a week if you have dry or sensitive skin. Apply evenly on cleansed skin, avoiding the eye area. Leave on for 15 minutes or until dry. Gently remove with a damp towel or cotton pad and rinse well. 

It tingles a bit, is that normal?

Yes! The Mont Trod purifying clay mask is full of active ingredients. This tingle is good and means that the ingredients are working to tackle the impurities on your skin while you relax.

I have sensitive skin. Can I use this product?

The Mont Trod clay mask contains active ingredients to help draw out toxins from your skin. We suggest patch testing the mask 48 hours before use on your inner elbow. If irritation occurs do not use.

Why is the Mont Trod mask better than other products?

Most clay masks contain about 10% clay. Our masks content is more than 20% clay, which drives more effective skin results. We also use 99% natural ingredients!

Why does the Mont Trod clay mask contain only 99% natural ingredients?

The other 1% are preservatives. Preservatives are necessary to make sure that skincare stays at its most effective in different environments, and prevents the growth of microorganisms. We have kept them to a minimum, whilst making sure that we preserve the efficacy of our product and ensuring that furry bacteria doesn’t grow in our lovely mask.

What happens if a product doesn't contain a preservative?

Any cream based product that doesn't contain a preservative is not considered safe and should not be used.

What if I have experienced breakouts after first use?

When detoxing the skin sometimes breakouts occur. If you experience a few spots after using the mask, don’t worry, it generally means it is doing its job! All the sebum is being drawn to the surface of the skin, so once you have moved past this phase, your skin should be clear and you won’t experience this every time you use the mask. If your spots are in the areas where you normally have enlarged pores and congestion, then this is called a purge and it is a good thing! If your spots are outside of these areas, then the product may not be right for your skin.

Is mask separation normal?

In natural masks, separation is normal (don’t worry if it gets watery!). This occurs in warmer temperatures as there are no synthetic stabilisers. If this occurs, drain the excess water and lightly stir the mask with the spatula provided, storing it in a cool and dark place. This does not impact the product in any way and it is completely safe to use. 

Is your product tested on animals?

Mont Trod clay mask is not tested on animals. We are cruelty-free.

Does your mask contain any animal components or by-products?

Our purifying clay mask is free of any animal components and/or by-products.

What is the shelf life of your clay mask?

The Mont Trod clay mask has a typical shelf life of 9 months. If it is kept out of direct sunlight and at room temperature or below, they will stay fresher longer.

How much does delivery cost?

For the UK, our standard delivery service is free. Next day delivery costs £6.95. 

For the rest of Europe, our standard delivery costs £9.99.

When shall I expect my order to arrive?

For the UK, our standard delivery takes 3-5 working days. Next day delivery and 1st class P&P takes 1 working day if the order is placed before 9am the previous day.

For the rest of Europe, our standard delivery takes 3-5 working days.

Do you deliver outside UK?

Yes, we deliver in all countries in Europe.

Can I get a receipt for my order?

Of course! Just contact us at helena@monttrod.com and we will issue one as soon as possible.

How do I know my payment information is secure?

All of our payments are processed by Shopify. Shopify meets all PCI (Payment Card Industry) standards.

*Everyone's skin is different, and results may vary from person to person.